You can download the Doklado Terms and Conditions at this link.
These General Terms and Conditions are issued by Doklado, s. r. o., Company ID: 53781856, with its registered office at Alexandra Rudnaya 2489/40, 010 01 Žilina, registered in the Commercial Register of the District Court Žilina, Section: Sro, File No.: 77283/L, for the purpose of regulating the rights and obligations of individuals using the DOKLADO application.
1. Introductory Provisions and Definitions of Terms
1.1 The terms beginning with a capital letter, used in these General Terms and Conditions, shall have the following meanings:
1.2. All terms listed in section 1.1. of these General Terms and Conditions (GTC) shall be used in their appropriate grammatical forms.
1.3. These GTC are binding for anyone who uses the Application or Service in the capacity of a User in any manner, with the User’s consent to these GTC being expressed by checking the acceptance box within the Application, placing an Order, or in any other manner that can be reasonably considered as acceptance of these GTC.
1.4. By accepting these GTC, the User declares that:
1.4.1. they have familiarized themselves with the content of these GTC and all documents governing the mutual rights and obligations between the User and the Provider, which are referenced in these GTC;
1.4.2. under the applicable laws of the Slovak Republic and the country of their citizenship or residence, they are authorized to conclude a valid Contract with the Provider;
1.4.3. if a representative acts on behalf of the User, such representative is validly and effectively authorized to represent the User;
1.4.4. if the Contract is concluded by a legal entity, the acting person is authorized to conclude a valid Contract on behalf of such User;
1.4.5. they are capable of complying with and fulfilling all rules, conditions, obligations, commitments, representations, and warranties set forth in these GTC and the Contract;
1.4.6. they are a business entity and are entering into this Contract in the course of their business activity.
1.5. These GTC also include the Privacy Policy and any other documents designated as part of these GTC.
1.6. Price lists, service offers, and the scope of services provided may be specific to different countries, and in such cases, the User shall be bound by the Price List or other relevant document corresponding to their Country of Registration.
1.7. The GTC and Privacy Policy constitute the commercial terms applicable between the User and the Provider. In the event of a separate agreement between the User and the Provider governing rights and obligations differently, such a separate agreement shall take precedence. Separate agreements must always be in writing and signed by both the User and the Provider.
2. Order of Services and Conclusion of the Contract
2.1. The Application can be downloaded and browsed without placing an Order; however, the Services may only be used by the User upon placing an Order and concluding the Contract. The Provider may, within its offering, make certain Services available to Users either fully or partially for free, with such free access lasting only for the period notified by the Provider for free usage.
2.2. Services are provided to the User based on a Contract concluded remotely with the Provider via the Internet. To conclude the Contract, the User must submit an Order to the Provider, which the Provider will process and confirm. The Contract is concluded at the moment the Service is made available to the User through the Application. These GTC and other documents referenced herein are an integral part of the Contract.
2.3. To place an Order and conclude the Contract, it is necessary for the User to have a User Account and to be a business entity.
2.4. The ordered Service will be accessible to the User within the Application. If the process of placing the Order requires entering payment card details, the availability of the Application may be delayed until the payment card is verified or the first payment is successfully processed.
2.5. The scope of Services provided under the Contract may be modified by additional Orders from the User. In such cases, the content of the Contract will be considered amended upon acceptance of the Order by the Provider.
2.6. Services may be ordered using any method made available for this purpose by the Provider. The Provider may allow Orders to be placed directly within the Application, either as Service packages or as individual Services, according to the offering prepared by the Provider.
3. Provision of the Service
3.1. Based on the Contract:
3.1.1. The Provider undertakes, under the conditions set out in these GTC, to provide the User with the Services specified in the User’s Order; and
3.1.2. The User undertakes to pay the Fee for the provided Services in accordance with the Price List, unless the User uses a free version of the Service within the scope made available for free. In such cases, the User shall be obliged to pay the Fee only after meeting the conditions set by the Provider or in the event of termination or limitation of the free provision of the Service; and
3.1.3. The User undertakes to fulfil all other obligations arising from these GTC.
4. Scope of Service Provision
4.1. The Service primarily allows the User, through the Application, to capture Cash Receipts (Slips), from which a machine-readable electronic file (eDocument) will be generated. The User can import this eDocument into Accounting Software compatible with the Service, a list of which is provided in the Application. The Service also allows the download of the eDocument to the User’s device, and the eDocument remains accessible to the User in the User Database. The Application may also include additional Services described in the Provider’s offer and made available to the User according to the User’s selection from the Provider’s offer.
4.2. A detailed description of the Services and their parameters is provided in the Application and the Price List. By placing an Order, the User can select which Services they are interested in, in what scope, and for how long they wish to use them. Detailný opis Služieb a ich parametre sú popísané v Aplikácii a Cenníku. Objednávkou si môže Užívateľ zvoliť o aké Služby má záujem, v akom rozsahu si ich želá dodať a po akú dobu ich chce odoberať.
4.3. Only the Services selected by the User in the submitted Order, which forms the basis for the conclusion of the Contract, will be provided to the User.
4.4. The scope of Services that the User may order is determined mainly by:
4.4.1. The number of Documents the User may capture via the Application – the Price List may specify the number of Documents the User may capture during the Subscription period within the agreed subscription rate, and the price for Documents scanned above the maximum agreed monthly limit.
4.4.2. The duration of the Subscription – the Price List may specify the period during which the Service will be available to the User. After the Subscription ends, the Service may be extended by re-paying the agreed subscription fee.
4.4.3. Additional Application features – the Provider may include functions in the Application that are available only after ordering and paying for their provision. These functions will be considered part of the Service.
4.4.4. The number of Company Accounts – the Provider may set a separate rate in the Price List depending on the number of Company Accounts managed within the User Account.
4.5. The Provider may offer the Services and their scope in the form of Service Packages described in its offer (e.g., in the Price List).
4.6. Depending on the User’s Application settings, features specific to local versions of the Application may be made available, with the starting point being the Country of Registration. The Provider may require Users to identify the country in which they wish to use the Application, and the scope of Services may be adjusted based on the country where the Application is being used.
5. Duration of Service Provision (Subscription)
5.1. The Service will be accessible to the User for the duration of the Subscription chosen at the time of placing the Order.
5.2. Within the selected Subscription, the User will generally be able to capture a predetermined number of Documents. After reaching this limit, further document captures will be subject to an additional fee according to the Price List.
5.3. The Subscription begins at the moment the Contract is concluded, which is simultaneously the moment the Service is made available.
5.4. The Subscription ends at the end of the last day of the period for which the User subscribed to the Service. The Subscription period may be extended if the User makes payment for the next period no later than the last day of the current Subscription (for this purpose, the Provider may allow the storage of a payment card for recurring payments).
5.5. Unless otherwise specified in the Price List, the fee for the Subscription set in the Price List is payable in advance, at the latest on the first day of the Subscription period.
5.6. If the Subscription fee is set as recurring payments for predefined intervals (billing periods), payment for each billing period is due no later than the day before the start of the billing period for which the fee is charged. This does not apply to the first Subscription payment, which is due on the first day of the Subscription period. The Provider reserves the right to change the payment terms of the fee in the Price List.
5.7. The term Subscription also applies in cases where the Service is provided free of charge.ojem Predplatné sa bude aplikovať aj v prípade, že Služba poskytnutá bezplatne.
5.8. Even after the Subscription period ends, the User will retain access to the User Database. This is without prejudice to the Provider's right to restrict access if other reasons arise that authorize the Provider to limit the User’s access to the Application and Services (including the User Database), in accordance with these GTC, the Contract, and the Law.
6. Capturing Documents Using the Application
6.1. To create an image of a Document and generate an eDocument, the User must have the necessary technical equipment, in particular a functional Mobile Device with a camera and an Internet connection. To capture a Document, the User is obliged to follow the instructions for capturing Documents in the Application and must use a Document suitable for capture.
6.2. A Document is considered captured once the Provider has generated an eDocument from it, regardless of whether the User later deletes this eDocument from the User Database.
6.3.Only Documents issued in accordance with the regulations of the Slovak Republic and the Czech Republic, or other countries notified by the Provider, can be captured using the Application.
6.4. The Provider may specify that capturing Documents within the Service is subject to a fee determined in the Price List. This fee is usually applied to Documents scanned beyond the prepaid number of Document captures included in the User’s Subscription. However, the Provider may also determine in the Price List that a certain fee applies to capturing any Document regardless of the Subscription.
6.5. Unless otherwise specified in the Price List, the fee for capturing Documents through the Application will be set in the Price List and is payable within 15 days after the end of the billing period determined by the Provider.
6.6. The Provider is in no case responsible for the content, accuracy, or authenticity of the captured Document.
7. eDocuments and Their Use in Accounting Software
7.1. By capturing Documents, eDocuments will be created and stored in the User Database, and the User will be able to download them to their device.
7.2. Created eDocuments will be compatible with the Accounting Software listed in the list of compatible Accounting Software at the time the eDocument is created in the Application. The Provider does not guarantee that eDocuments will remain compatible with Accounting Software for more than one year after the creation of the eDocument.
7.3. The User is solely responsible for importing the eDocument into Accounting Software. The Provider only allows the User to download the eDocument in a format suitable for such import.
7.4. Unless explicitly stated otherwise in the Price List or Provider’s commercial offer, Accounting Software is not included as part of the Service.
7.5. The Provider is not responsible for the functionality of Accounting Software and shall not be liable if the eDocument cannot be used in the Accounting Software due to a malfunction or termination of the operation of that Accounting Software.
7.6. The Provider is not responsible for the content of the created eDocument and only ensures that the created eDocument corresponds to the captured Document.
8. User Database
8.1. All created eDocuments will be accessible to the User in the User Database for the duration of the Subscription, and the User can view them in the Application.
8.2. The User may divide their User Database into separate sections, for example by creating a Company Account, whereby a portion of the User Database will be associated with that Company Account.Užívateľ môže svoju Databázu Užívateľa rozdeliť do oddelených sekcií, napríklad tým, že zriadi Firemné konto, čím sa časť Databázy Užívateľa bude viazať k tomuto Firemnému kontu.
8.3. After the Subscription ends, the User’s access to the User Database will be maintained; however, the Provider may, at its discretion, limit access functionality and operations within the User Database or completely terminate this access.
8.4. In the event of any delay in payment of the Fee or fulfilment of any obligation of the User towards the Provider, the Provider may immediately restrict the User’s access to the User Database or completely deny access, regardless of the duration or end of the Subscription.
8.5. The User hereby consents that the Provider may use the data from eDocuments in the User Database in anonymized form to create statistics and statistical analysis of user behaviour in various market segments. For this purpose, data such as the number of processed Documents (anonymized), fuel prices from the documents, and others may be processed.
8.6. Unless deletion or restriction of access to the User Database occurs according to these GTC, eDocuments will remain stored in the User Database even after the User stops using the Service, and upon re-subscribing, they will be made accessible to the User again.
8.7. The User is entitled to request the deletion of the User Database, which will be carried out by the Provider within 30 days after the User reconfirms the request. The deletion process is irreversible.
8.8. The Provider protects eDocuments and other data stored in the User Database from any disclosure to third parties. Disclosure of eDocuments or other data stored in the User Database is only possible under the conditions set out in Article 12 of the GTC and in compliance with the criteria specified there.
9. Free
9.1. The Fee for providing the Services is determined by the Provider in the Price List and in the currency specified in the Price List.Odmena za poskytovanie Služieb je stanovená Poskytovateľom v Cenníku a v mene stanovenej v Cenníku.
9.2. Unless explicitly stated otherwise, prices in the Price List are listed excluding VAT.Pokiaľ nie je výslovne uvedené inak platí, že ceny sú v Cenníku uvedené bez DPH.
9.3. The Fee is payable within the terms specified in these GTC, the Price List, or at the latest within the period specified in the Provider’s invoice.
9.4. Payment for the Services may be made using the method made available to the User by the Provider in the Application. In the case of card payment or payment via any third-party payment gateway or service, the terms and conditions of the payment service provider may also apply.Platbu za Služby je možné vykonať spôsobom, ktorý za týmto účelom Užívateľovi sprístupní Poskytovateľ v Aplikácii. V prípade platby kartou alebo platby prostredníctvom akejkoľvek platobnej brány alebo služby tretej strany sa na vykonanie platby môžu vzťahovať aj podmienky poskytovateľa platobnej služby.
9.5. The Provider is not obliged to provide the Services until the User has paid for them.
9.6. The User is obliged to pay the Fee for the provision of Services together with the applicable VAT to the Provider in accordance with the terms of the Contract, for each period of Service provision as determined by the Contract and GTC, for which the Fee for the provision of Services applies.
9.7. The Provider is entitled to grant the User a discount on the Fee if decided after the conclusion of the Contract or if it arises from the Provider’s offer published on the Provider’s website. The granting of a discount will be confirmed by the User through a separate written confirmation.
9.8. If the discount on the Fee for providing Services is conditional on the duration of the Subscription (i.e. commitment), the User is entitled to the discount only if the Contract remains valid for the entire period of the Subscription as determined by the Provider, and there is no delay in payment of the Fee or fulfilment of any obligation of the User towards the Provider. During the term of the Contract, the User will be charged the Fee at the reduced rate; however, in the event of a breach of the commitment, the User must pay the difference between the standard Fee (including VAT) and the amount already paid after deducting the discount (including VAT).
9.9. The User is not entitled to unilaterally offset any claim against the Provider or enforce claims against the Provider without the Provider’s explicit consent.
9.10. The Provider is entitled to unilaterally offset its claims against the User and enforce claims against the User even without the User’s consent.Poskytovateľ je oprávnený vykonávať jednostranné zápočty svojich pohľadávok voči Užívateľovi a pohľadávky voči Užívateľovi postupovať aj bez súhlasu Užívateľa.
9.11. The Fee for any period of Service provision under the Contract or any monetary obligation of the User arising from the Contract is considered paid only upon the full crediting of the Fee to the Provider’s bank account.
9.12. The Provider has the right to unilaterally change the Price List and the amount of the Fee listed in the Price List. The new Price List is considered effective from the date specified therein, provided that the effective date is at least ten days after the Price List is published in the Application. In the event of a change in the Price List affecting Users with an ongoing Subscription, the User has the right to terminate the Contract within 5 days of the publication of the Price List, with effect from the date of the new Price List.
9.13. Interim Fee of the Provider:
Regardless of other provisions of these GTC regarding the Fee’s due date and irrespective of the Price List, any separate agreement with the User, or prior invoices of the Provider, the Provider has the right to demand payment from the User for Services provided when the Services have a value of at least EUR 500 (according to the current prices in the Price List), for which the User has not paid.
In such a case, the Provider may issue an invoice to the User for the Fee for the Services provided even before the due date of the Fee specified in the Price List, these GTC, any separate agreement with the User, or previous invoices issued to the User. The invoice will be issued for the amount corresponding to the unpaid portion of the Fee for Services provided, which may exceed EUR 500 depending on the scope of Services provided.
If the User makes payments via a stored payment card, the Provider may, in accordance with the payment service provider’s terms, charge (request the charge) directly to that User’s payment card.
This provision of the GTC applies to the User repeatedly (even multiple times per month), whenever the Provider records that Services with a value of at least EUR 500 have been provided to the User, for which the User has not yet paid.
9.14. The Provider may determine that certain Services within the scope defined by the Provider will not be charged. In such a case, the Provider may at any time decide to make them chargeable, and from the moment they become chargeable, the Services will be accessible only to paying Users.
10. User Account
10.1. The User may create a User Account by registering in the Application or via third-party authentication services (Google services, Facebook Connect).
10.2. If the User creates their own User Account, access (or accesses, if more than one) will be secured by a password chosen by the User. This password should be sufficiently strong to prevent unauthorized access. A strong password is considered one that contains a combination of uppercase and lowercase letters, numbers, and other characters not directly attributable to the User. The User is solely responsible for the security of their password.
10.3. By creating a User Account, the User is responsible for:
10.3.1. Providing current, accurate, and complete information required during registration and in connection with the use of the Application and Services;
10.3.2. Maintaining the accuracy, completeness, and currency of the provided information;
10.3.3. Taking all measures to protect their password and User Account;
10.3.4. Complying with these GTC both personally and through any persons accessing the Service via the User Account, including Corporate Accounts or other sections of the User Account.
10.4. If the User allows third parties to use the Application and Services via their User Account, the User is responsible for ensuring that such third parties comply with these GTC. Any violation of these GTC by these third parties will be considered a violation by the User.
10.5. When using the Application and granting access to the User Account, the User is responsible for setting user permissions for any person accessing the Application. The User assumes full responsibility for the actions of any person allowed to perform operations within the User Account.
10.6. In the event of restricted Service provision or suspension or interruption of the Application or Service in accordance with these GTC, the User Account may be blocked, and access to the account, files, and other account content (including the User Database) may be denied. The Provider is not obliged to remove copies of files or other content in the User Account when the account is blocked.
10.7. If the User Account is blocked for reasons lasting more than 15 days, the Provider may proceed to terminate the User Account. Termination will be preceded by a notice to the User (which will also be sent to e-mail addresses associated with Corporate Access), specifying a deadline after which the User Account, including linked Corporate Accounts, will be terminated. The Provider is not obliged to make content added by the User available unless the User requests it, and this also applies if the Service was suspended due to circumstances attributable to the User.
11. Administrator Access, Corporate Access, and Other Access Rights
11.1. Upon creation, the User Account is assigned Administrator Access, granting the User full rights to manage the User Account in its entirety according to these GTC. The specific configuration of Access rights and functions assigned to each Access level will be described within the Application and its settings.
11.2. Through Administrator Access, the User may create additional Access rights, which will have a subordinate relationship to the Administrator Access and limited functions, primarily defined by the access permissions set by the User within the Administrator Access. In particular, the User may create Corporate Access, allowing a person using this Corporate Access on behalf of the User to manage and handle eDocuments and data within the Corporate Account.
11.3. By creating any Access to the User Account (or any part thereof, e.g., a Corporate Account), the User declares and confirms to the Provider that the person using this Access to enter the User Account is a person for whose actions the User bears responsibility under clause 10.5. of the GTC.
11.4. By establishing Corporate Access, the User declares to the Provider that the person using this Corporate Access is authorized to act on behalf of the Company in using the Application and in any communications (within the Application or via e-mail from the address assigned to the Corporate Account) with the Provider on behalf of the Company.
12. Data Migration and Corporate Accounts
12.1. The Provider may also enable various forms of linking User Accounts or migrating User Accounts and data between User Accounts. This includes the possibility of transferring a Corporate Account and the portion of the User Database associated with that Corporate Account from one User to another. Actions under this article may be performed by the User only through Administrator Access.
12.2. Transfers and migrations of data between User Accounts or connections/links of User Accounts are carried out based on a request from the affected User (receiving/sending data or the User to whom the merged or linked User Account belongs) and with the consent of the other affected Users.
12.3. Consent of the affected User is also required when it concerns User Accounts belonging to the same User, in which case consent is considered to be approval given by the User within their affected User Account (i.e., performed by the User to whom the User Account belongs).
12.4. Requests and consents may be revoked only until the last of the affected Users has given their consent.
12.5. Requests for transfer and migration of data between User Accounts, or for linking/merging User Accounts, are typically processed by the Provider within 30 days from the date all affected Users have granted their consent.
12.6. In the case of transferring a Corporate Account from one User to another, the request may also be submitted by the Company (via Corporate Access), with the transfer executed after consent is given by both affected Users (through Administrator Access).
12.7. A User submitting a request or giving consent for the transfer or migration of data, or linking/merging User Accounts (including Corporate Account transfers), agrees to fully indemnify the Provider for any damages or losses incurred by the Provider as a result of executing the action and undertakes not to assert any claims against the Provider related to fulfilling the request or consent.
12.8. A User who has not given consent for the transfer or migration of data, or linking/merging User Accounts (including Corporate Account transfers), agrees to fully indemnify the Provider for any damages or losses incurred by the Provider as a result of not performing the action and undertakes not to assert any claims against the Provider related to the non-performance of the requested action.
12.9. It is not possible to request data transfer or migration outside the Application.
12.10. By uploading any data to the Application, the User declares that there are no persons entitled to request the release of such data from the Provider. This declaration applies regardless of which Access (access rights) was used to upload the data to the Application.
12.11. The Provider may request the User to provide reasonable guarantees if the Provider receives a request from another User, Company, or Third Party to release or delete data (or parts thereof) from the User’s Account, with which the User disagrees (even partially).
12.12. Users accept the Provider’s right to terminate the User’s use of the Service and delete all data relating to the User from the Service if the Provider deems it necessary for its protection.
12.13. In the event of any disputes arising from the transfer and migration of data, or linking/merging User Accounts, or other disputes between Users or between Users and third parties:
12.13.1. Users will primarily attempt to resolve any disputes between themselves or between a User and a Company by mutual agreement;
12.13.2. They will provide the Provider with cooperation in resolving any claims made against the Provider;
12.13.3. In the event of a lawsuit filed against the Provider, the User or Company will participate in the proceedings at the Provider’s request or provide other requested cooperation, otherwise they will be obliged to accept the outcome of the court dispute without objection, even in the event of a default judgment against the Provider.
12.14. The Provider is entitled to charge for data transfers and migrations, or for linking/merging User Accounts (including Corporate Account transfers), or to request reimbursement of costs incurred for these actions.
12.15. The release or deletion of data from a User Account by the Provider at the request of law enforcement authorities, public authorities, courts, or persons holding an enforceable court decision, does not constitute a breach of the Provider’s obligations under these GTC or the Contract.
13. Terms and Conditions for the Provision of Services
13.1. Unless otherwise stated in the GTC, the Provider is entitled to refuse to conclude a Contract with the User if:
13.1.1. The User is not a business entity;
13.1.2. There are doubts about the identity of the User or the authority of the person acting on their behalf to conclude a Contract with the Provider;
13.1.3. The User is a direct competitor of the Provider in the market, or the conclusion of the Contract could jeopardize the Provider’s reputation or other interests;
13.1.4. The Contract with the User was previously terminated, or access to the Service was restricted due to a breach of these GTC or the law;
13.1.5. Concluding the Contract would be in violation of the law;
13.1.6. The User is a company in crisis, in liquidation, restructuring, or bankruptcy.
13.2. The Provider is obliged to provide the Service in accordance with the GTC only if the following conditions are simultaneously met:
13.2.1. A valid Contract is concluded between the User and the Provider,
13.2.2. The User properly and timely fulfils all financial obligations to the Provider,
13.2.3. There are no technical or organizational obstacles that objectively prevent the Provider from starting or continuing the provision of the Service.
14. Limitation of Service Provision
14.1. The Provider is entitled, regardless of the duration of the Subscription, to suspend or limit the provision of the Service without this being considered a breach of the Contract, for the following reasons:
14.1.1. Extraordinary circumstances due to force majeure (crisis situations, DDoS attacks, hacking attacks, etc.);
14.1.2. A decision by a public authority;
14.1.3. Serious organizational, technical, or operational reasons;
14.1.4. For the purpose of performing work necessary for operation, improvement, updates, maintenance, repair of technical and technological components, or work necessary to prevent system errors.
14.2. The Provider may, regardless of the agreed duration of the Subscription, suspend or limit the provision of the Service without this being considered a breach of the Contract for the following reasons:
14.2.1. Delay in payment of the Fee;
14.2.2. Delay by the User in fulfilling obligations to the Provider;
14.2.3. Violation of the User’s obligations under the GTC, the Contract, or the Law;
14.2.4. Material breaches of the User’s obligations under the GTC, the Contract, or the Law;
14.2.5. Termination of the Contract by the Provider or the User.
14.3. Limitation of the Service under this Article of the GTC does not give the User the right to claim damages, lost profits, or any other claim, and the User remains obliged to fulfill their obligations under the GTC and the Contract during the limitation period.
14.4. The Provider is not obliged to notify the User of any Service outage or interruption.
15. Duration and Termination of the Contract
15.1. The Contract for the provision of Services is concluded for the duration of the Subscription according to the User’s Order.
15.2. The Contract may be terminated:
15.2.1. Upon expiration of the Subscription (including any subsequent extensions of the Subscription);
15.2.2. By agreement between the User and the Provider on a date agreed upon;
15.2.3. By termination by the Provider;
15.2.4. By termination by the User;
15.2.5. By withdrawal from the Contract.
15.3. The Provider may terminate the Contract with effect from the date the termination notice is delivered to the User for the following reasons:
15.3.1. Planned complete or partial discontinuation of the provision of the Service by the Provider on the market;
15.3.2. Inability to provide the Service for any reason;
15.3.3. Further provision of the Service could cause damage to the Provider or would only be possible under difficult conditions.
In the case of such termination of the Contract, the unused portion of the Fee will be refunded to the User within 30 days from the termination of the Contract.V prípade takéhoto ukončenia Zmluvy bude nespotrebovaná časť Odmeny vrátená Užívateľovi do 30 dní od ukončenia Zmluvy.
15.4. The User may terminate the Contract within 30 days from the date the Provider notifies them of a change in the GTC or Price List, which is to take effect during the validity of the Contract (during the period of the already paid Subscription). The notice period is 1 month and runs from the day the termination notice is delivered to the Provider. After the notice period expires, the Contract will terminate, and the Provider will refund the User the unused (pro-rata) portion of the paid Subscription within 30 days of the Contract’s termination.
15.5. The Provider may withdraw from the Contract with effect from the date the withdrawal notice is delivered for the following reasons:
15.5.1. For a material breach of these GTC by the User;
15.5.2. For any reason on the User’s part justifying the Provider to limit the provision of Services in accordance with these GTC;
15.5.3. For any reason on the User’s part justifying the Provider to refuse to conclude the Contract.Pre ktorýkoľvek dôvod na strane Užívateľa oprávňujúci Poskytovateľa na odmietnutie uzatvorenie Zmluvy.
16. Availability of Services
16.1. The Provider offers the Application and Services on an “as is” basis without any guarantee of availability.
17. Provider’s Liability for Services
17.1. The Provider delivers the services on an “as is” basis without any warranty as to quality or timeliness.
17.2. The Provider is not liable for interruptions in the provision of Services to the User if the disruption was caused by the User, by third-party interventions, by force majeure (flood, fire, wind, war, earthquake, etc.), or by malfunctions of third-party equipment (e.g., extensive or prolonged power outages, telecommunications failures), provided that these events could not be prevented, were not caused by the Provider’s negligence, or resulted from an unavoidable event unrelated to the operation of the Services.
17.3. If the Provider remedies a malfunction or defect caused by the User’s actions, such intervention will be charged.
17.4. The Provider is not responsible for any damages or lost profits arising from the use of the Services.
17.5. The Provider is not responsible for the content of data stored or backed up by the User in the Application, nor for the User’s use of the Services in violation of applicable Slovak laws.
17.6. If the Provider would otherwise be liable under these GTC, the Contract, or mandatory legal provisions, the Provider’s liability for any damage is limited to the amount of Fees received by the Provider from the affected User in the three months preceding the claim.
18. Rights and Obligations of the User
18.1. The User is obliged to use the Services and the Application only in a manner consistent with these GTC, the Provider’s instructions, and applicable law.
18.2. The User must use the Services and the Application exclusively in accordance with:
18.2.1. the legal system of the Slovak Republic and the country in which the User is resident or has its seat;
18.2.2. the standards of the relevant authorities of the European Union, European Communities, and the European Economic Area, insofar as they apply directly to the territory of the Slovak Republic based on its EU membership;
18.2.3. international treaties to which the Slovak Republic is bound and which have been published in the Collection of Laws or the Collection of International Treaties.
Violation of this provision constitutes a material breach of the Contract, entitling the Provider to terminate the Contract with immediate effect.
18.3. The User must not use the Services or the Application in a way that infringes or endangers the rights of third parties or harms the reputation of the Provider. The User must not use the Services or the Application in a manner that unreasonably overloads the Provider’s infrastructure. Violation of this provision constitutes a material breach of the Contract, entitling the Provider to terminate the Contract with immediate effect.
18.4. The User is obliged to notify Technical Support by email of any malfunctions, errors, or other deficiencies of the Service without undue delay.
18.5. The User is obliged to provide the Provider with the necessary or requested cooperation to remedy errors or other deficiencies in the provided Service.
18.6. The User does not acquire any rights to devices or software owned by the Provider or any third party whose equipment the Provider may use in delivering the Services.
18.7. The User acknowledges and agrees that they are responsible for securing their login credentials and any other sensitive information provided by the Provider to prevent unauthorized access. For enhanced security, the User may change certain access credentials at their discretion.
18.8. The User undertakes to notify the Provider in writing of any changes to their identification, billing, and contact details within 10 days of the change. Failure to comply with this obligation renders the User liable for any resulting damages.
19. User Liability
19.1. The User undertakes to use the Application and Services in compliance with applicable laws, generally binding legal regulations, these GTC, the Contract, customary practices, and rules of conduct, in a manner that does not infringe upon any rights of third parties, and accepts full responsibility in this regard. The User declares that they are responsible for:
19.1.1. Managing the data, information, and/or content uploaded to the Application during its use (e.g., as part of the User Database), ensuring its security and proper storage, and performing other necessary activities to maintain its integrity, and undertakes to implement, at their own cost and responsibility, appropriate and adequate security measures;
19.1.2. The content of information, audio, text, images, and data uploaded to the Application during its use (e.g., as part of the User Database);
19.1.3. Service malfunction caused by violations of law, these GTC, or the Contract.
19.2. The User bears full responsibility for the content uploaded to the Application during its use. The Provider does not have access to the content without the User’s consent and, except in exceptional circumstances, does not have the ability to control the content of the User’s stored data.
19.3. The User is fully responsible for any infringement of third-party rights concerning computer programs, software products, or works uploaded to the Application (e.g., as part of the User Database).
19.4. The User is liable for any damage caused to the Provider and/or third parties in connection with fulfilling obligations under the Contract, in particular for violations of Articles 18.2. and 18.3 of these GTC or in connection therewith.
19.5. The User is responsible for and shall indemnify the Provider against any costs, expenses, claims, actions, or demands that may be raised against the Provider or incurred by the Provider, its employees, representatives, suppliers, and/or contractual partners in connection with any injury, accident, loss, or damage of any kind to any person or property caused by:
19.5.1. Activities of an operational nature related to placing any data or content into the Application; or
19.5.2. The effects of content placed in the Application on other devices; or
19.5.3. Activities of the User, their employees, suppliers, or other persons involved in using the Application and/or Services.
19.6. The User undertakes to compensate for any damage and costs in full, without limitation, including any costs incurred by the Provider for legal, tax, or financial advisory services from professional advisors, which may arise in connection with claims, proceedings, disputes, or other matters described in Sections 19.3. and 19.5. of the GTC.
19.7. The obligations arising from liability to the Provider also extend to the User’s legal successor.
20. Protection of Confidential Information
20.1. Given that the Provider uses appropriate tools to ensure effective protection, the User undertakes not to disclose or provide to third parties any confidential information obtained in connection with the use of the Services or the Application, unless the Provider grants prior written consent. The User and the Provider undertake to maintain confidentiality regarding all information relating to the Services provided by the Provider. This does not limit any claim for damages arising from a breach of confidentiality. All communication between the Provider and the User is considered strictly confidential. The User and the Provider agree not to disclose, without the prior written consent of the other party, any information relating to their mutual business relationship, including communication, to third parties. For the purposes of these GTC, confidential information also includes all eDocuments and other documents and data stored in the User Database. Permitted exceptions include:
20.1.1. The publication by the Provider of marketing information about its Users on the Provider’s website and, where applicable, in its marketing and promotional materials;
20.1.2. The disclosure of information to law enforcement authorities, other public authorities, or courts for the purpose of exercising rights in legal proceedings;
20.1.3. The provision of positive references and recommendations regarding the quality of the Services;
20.1.4. The disclosure of information to legal advisors, representatives, and employees, provided they are bound by professional secrecy or a confidentiality obligation.
20.2. The User and the Provider are mutually liable for damages caused by a breach of the confidentiality obligation.Užívateľ a Poskytovateľ si navzájom zodpovedajú za škodu spôsobenú porušením záväzku mlčanlivosti.
20.3. The Provider undertakes to respect the confidentiality of the User’s trade secrets in relation to eDocuments and other information or documents uploaded by the User to the Application that may constitute part of trade secrets, and to handle such information exclusively in accordance with these GTC.
21. Out-of-Court Dispute Resolution
21.1. All provisions of the Contract and these GTC are governed by the laws of the Slovak Republic.
21.2. Legal relations not expressly regulated by the Contract and these GTC shall be governed by the Commercial Code of the Slovak Republic and other applicable legal regulations of the Slovak Republic. The law of the Slovak Republic shall apply to legal relations arising from the Contract and these GTC even if the User is a foreign national, foreign entity, or stateless person, unless the Contract provides otherwise.
21.3. Any disputes arising from the legal relationship established by the Contract or by acceptance of these GTC shall first be resolved amicably between the User and the Provider. If no agreement is reached, the dispute shall be finally decided by the court having jurisdiction pursuant to the Civil Dispute Procedure Code.
21.4. Unless otherwise provided in these GTC, all claims arising from the use of the Services must be submitted to the Provider in writing, either by registered mail or delivered in person. In the case of postal communication, the claim is deemed submitted on the date the registered letter is delivered to the Provider’s registered office. The effects of delivery shall also apply if the recipient fails to collect the document within the collection period or unjustifiably refuses to accept it.
21.5. In matters relating to the operation of the Services, the parties may communicate by email or telephone using previously notified contact details, and, where applicable, through the communication features of the Application.
21.6. If the Provider identifies or suspects a breach of the User’s obligations, the User shall not be entitled to raise effective objections against such findings. Until an agreement is reached with the Provider or a final court decision is issued, both parties shall proceed on the presumption that the Provider’s findings and suspicions are correct.
22. Data Processing Contract
22.1. User and the Provider hereby conclude a data processing agreement pursuant to Article 28(3) of the GDPR, under which the User appoints the Provider (as processor under the GDPR) to process Personal Data within the scope of the Services on the User’s behalf.
22.2. The duration of this Data Processing Contract is limited to the period of provision of the Services and terminates upon termination of the Services.
22.3. The processed Personal Data may include any personal data of data subjects uploaded or stored by the User in the Provider’s systems when using the Services, in particular trade names of sole traders on Documents, their registered office, contact details, etc.
22.4. Data subjects may include the User, persons to whom the User has granted Access, and any categories of data subjects whose personal data the User processes in the Provider’s systems when using the Services, in particular persons issuing Documents. The User undertakes to refrain from processing special categories of personal data when using the Services.
22.5. The User declares and bears sole responsibility for ensuring that personal data processed in connection with the provision of the Services are obtained in compliance with the GDPR, that the processing of Personal Data of data subjects is lawful pursuant to Article 6 GDPR, and that all information obligations under Articles 13 and 14 GDPR have been fulfilled.
22.6. The User further declares and bears sole responsibility for being authorized to appoint the Provider to process personal data in accordance with this Article, for the specified purpose and duration. The User shall cooperate with the Provider in fulfilling GDPR obligations.
22.7. Personal Data shall be processed no later than until the termination of the Services.
22.8. Processing shall be carried out by the Provider only on the basis of documented instructions that must be lawful and consistent with these GTC.
22.9. The Provider shall implement appropriate technical and organizational measures to ensure the protection of Personal Data and prevent unauthorized or accidental access, alteration, destruction, loss, or other misuse.
22.10. Taking into account the nature of the processing and available information, the User and the Provider shall provide mutual assistance:
22.10.1. In dealings with data subjects, other relevant entities, and supervisory authorities;
22.10.2. In responding to requests for the exercise of data subject rights under Chapter III GDPR;
22.10.3. In fulfilling obligations to notify the supervisory authority and data subjects of a personal data breach pursuant to Articles 33 and 34 GDPR;
22.10.4. In fulfilling obligations under Articles 32, 35, and 36 GDPR.
22.11. If the Provider (as processor) receives any request or communication from a data subject regarding their personal data, it shall forward it to the User without undue delay and inform the data subject accordingly.
22.12. The User authorizes the Provider to transfer Personal Data within the European Economic Area and to countries providing an adequate level of data protection under the GDPR.
22.13. The Provider may appoint a sub-processor, who shall be bound to process Personal Data in compliance with the Contract and the GDPR.Poskytovateľ je oprávnený poveriť spracúvaním osobných údajov ďalšieho sprostredkovateľa, ktorého zaviaže spracúvať osobné údaje v súlade so Zmluvou a GDPR.
22.14. Upon agreement with the Provider, the User is entitled to verify compliance with GDPR data protection obligations, limited to matters related to the Services and excluding audits of the Provider’s physical premises and equipment, as the Services are of a virtual nature. All related costs shall be borne by the User.
22.15. The User and the Provider undertake to comply with all GDPR requirements and other applicable legal regulations, even if not expressly stated in the Contract.
22.16. Upon termination of the Services, Personal Data shall be returned to the User. This does not affect the Provider’s right to retain anonymized eDocument content stored in the Provider’s database for processing purposes defined by the Provider (for which the Provider acts as controller).
22.17. The appointment of the Provider as processor does not relieve the User of responsibility for compliance with personal data processing obligations.
22.18. Any costs incurred by the Provider in fulfilling obligations under this Article shall be borne by the User. The Provider is entitled to reimbursement of such costs. Failure to reimburse shall constitute a material breach of the Contract.
22.19. The User and the Provider are obliged to maintain confidentiality regarding Personal Data of data subjects and security measures, the disclosure of which could compromise data protection. They shall also ensure that their employees or other involved persons are bound by confidentiality obligations to the same extent.
23. Copyright and Licenses
23.1. The User is entitled to use the Services and the Application only in accordance with the Provider’s intellectual and/or industrial property rights and these GTC. The software, as well as any copyrights or other intellectual property rights, are the exclusive property of the Provider and/or the respective rights holders. The User is not authorized to dispose of these rights in any way and may use the software only for the duration of the Contract.
23.2. By downloading and installing the Application on their device, the User creates a permanent copy of the Application on that device. This copy is intended exclusively for the User’s own needs and use, and may only be used in accordance with these GTC.
23.3. Without the Provider’s prior explicit consent, the User is not authorized to use the Application or any part thereof as part of other solutions, regardless of their nature or form.
23.4. The Provider grants the User a non-exclusive license to use the Application.
23.5. The license is granted for the duration of the User Account. The license to features necessary for the operation of the Services lasts only for the duration of the Contract and is subject to all limitations set out in these GTC (in particular the right to restrict access to the Services).
23.6. The license covers the use of the Application through its graphical user interface (GUI).
23.7. The source code of the Application is not made available to the User under the granted license. The User expressly undertakes not to engage in reverse engineering or any similar process to create a copy or derivative of the Application or any part thereof.
23.8. The license does not include the right to modify, adapt, alter, or otherwise process the Application or any part thereof, nor to create derivative works.
23.9. The license is granted for consideration, which is included in the Fee. The license is free of charge only for parts of the Application accessible without an active subscription.
23.10. The User is not entitled to assign the granted license or grant a sublicense, even partially.
23.11. The provisions of this Article apply accordingly to all updates of the Application that modify or supplement the original Application.
23.12. By creating a User Account and/or downloading and installing the Application, the User does not acquire any rights to the Application other than the right to use it in accordance with these GTC.
23.13. The license is territorially limited to the European Economic Area (EEA).
24. Trial Version of the Service
24.1. The Provider may decide to grant the User the right to use the Service in a trial version for a period determined by the Provider. During this period, the Service is provided free of charge.
24.2. If the User was granted access to a trial version upon conclusion of the Contract, the User may decide, after the trial period ends, whether to continue using the Service for a Fee or to discontinue its use. The decision to continue may be made by paying the first invoice for the Fee. If the first invoice is not paid, it shall be deemed that the User has decided to discontinue the Service, and the Contract shall terminate accordingly.
24.3. The trial version may include parts of the Service that are otherwise subject to a fee. Such paid features will be available free of charge only for the duration of the trial period.
24.4. If the User chooses not to continue with the paid use of the Service after the trial period, access to the Services will be terminated; however, the Provider will retain the User’s access to their User Database.
25. Changes to the Services and the Application
25.1. The Provider reserves the right to modify the Services and their scope at any time, including adding new Services or discontinuing existing Services. The User is not entitled to reimbursement of any costs in connection with such changes or the addition of new Services.
25.2. The Provider also reserves the right to modify the Application and its features at any time. The User is not entitled to reimbursement of any costs in connection with such changes.
25.3. The User has no right to the preservation of the visual design of the user interfaces and is not entitled to compensation for any costs associated with changes thereto.
25.4. In connection with changes to the Services, the Application, or the Provider’s business strategy, the Provider may also modify the scope of the offered Services, and such changes shall be reflected in the Provider’s offer. As part of these changes, the Provider may alter the content of Service packages or allow Users to customize them and purchase additional Services not included in the packages.
26. Amendments to Contractual Terms
26.1. The Provider reserves the right to unilaterally amend these GTC or the Price List at any time.
26.2. The Provider undertakes to notify the User of any material changes to the Terms and Conditions by publishing the updated version within the Application or by another appropriate method at the Provider’s discretion.
27. Service of Notices by the Provider and Language of Communication
27.1. Any notice, request, demand, waiver, consent, approval, or other communication required or permitted under these GTC (the “Notice”) may be delivered by the Provider as follows:
27.1.1. By sending it to the User’s email address specified in the User Account – the Notice shall be deemed delivered on the second day after it is sent from the Provider’s email, even if the User does not become aware of it;
or
27.1.2. By sending a message within the Application – the Notice shall be deemed delivered on the day it is delivered to the User’s inbox within the Application, even if the User does not become aware of it.
27.2. The Notice shall be made in writing in the Slovak or Czech language.
27.3. The Provider and the User shall communicate in the Slovak or Czech language, unless the Provider chooses another language for communication.
28. Final Provisions
28.1. These GTC shall enter into force on 1.1.2026.
28.2. These GTC constitute the sole and entire agreement regarding the use of the Services and supersede all prior oral or written agreements relating to the use of the Services.
28.3. Legal relations between the User and the Provider established by these GTC but not expressly regulated herein shall be governed by the relevant provisions of applicable law and other valid legal regulations of the Slovak Republic.
28.4. If any provision of these GTC is deemed invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision of law that most closely reflects the content and purpose of these GTC.
